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Insights 14 Oct 2019

Why Good Customer Service Means You'll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...

Insights 23 Jul 2019

How Excellent Customer Service Grows in a Slow Market

One of the biggest mistakes a retailer can make is to assume their customer experience is at a high standard. The lack of focus on delivering service excellence is one of the key factors in...

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