AusPost Pauses E-Com Parcels as Backlog Reach Christmas Levels

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By Published On: September 2, 20210 Comments

Australia Post is temporarily pausing its parcel collections from online retailers across NSW, ACT and Victoria as its backlog reaches pre-Christmas levels. Here's what it means for retailers moving forward.

In a statement released by the company, all Parcel Post collections will be temporarily paused from 4th September until 7th September, so the staff can clear record parcel volumes in the areas currently in lockdown.

“This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19,” the statement read. The shortage of staff, increasing volume of online orders and ongoing lockdown restrictions are the main causes for this backlog, the company shared.

“Australia Post currently has 500 people in necessary self-isolation, placing increased pressure on our network, while we also manage flight restrictions, temporary facility closures, and parcel volumes as high as Christmas peak period.”

This will not affect the deliveries in other unaffected states, nor will it impact Express Post, Startrack Express, and Premium services. Furthermore, collections from post offices and street posting boxes will continue as usual. “Australia Post will continue to work closely with its customers to meet their respective needs and deliver sustainable solutions on the most appropriate way of transporting their products through our ambient network,” said the company.

Australia Post is experiencing an enormous increase in its revenue. Its FY21 results recorded a ten percent increase in revenue to $8.27 billion, with its Parcels and Services revenue increasing nearly 18 percent to $6.48 billion.

Of this increase, acting group CEO Rodney Boys explained how that the ongoing uplift in e-commerce transactions is affecting Australia Post moving forward. “The strength of e-commerce – up 31.8 percent as Australians took to online shopping in record numbers – has supported the result, as did the temporary regulatory changes which allowed us to meet the significant parcel demand and ongoing mail delivery.”

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