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Australia Post Expands Next Day Delivery Offering

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By Published On: June 11, 20240 Comments

Perth and Adelaide are the latest cities to benefit from the Australia Post Metro service as demand for faster delivery soars.

Australia Post has launched its Metro next day delivery service in Perth and Adelaide. The service launched in Melbourne, Sydney, Brisbane and the Gold Coast  in August last year and has since facilitated the delivery of over 2.6 million parcels.

Metro next day delivery currently services certain online merchants including Myer, Big W, Princess Polly, Super Retail Group, Adore Beauty, Frank Green and Kogan.

The demand for fast fulfilment is steadily increasing across the country. According to Australia Post’s  Inside Australian Online Shopping eCommerce Industry Report, 9.5 million Australian households spent a combined $63.6 billion on online shopping in 2023. Sixty-seven percent of Gen Z (18-26) and 57 percent of Millenials (27-43) are ready to switch retailers for faster shipping. 

Twenty-nine percent of Australian shoppers expect their deliveries to arrive faster than they did in 2019, and 68 percent of shoppers would abandon a cart if they feel the delivery method is too slow.

Western Australia has experienced 5.1 percent ecommerce growth in just one year. 

Adelaide is also experiencing a strong uptick in online shopping with ecommerce purchases growing over 15 percent since 2019.

Gary Starr, Australia Post Executive General Manager Parcel, Post and eCommerce Services said the flexibility and reliability that next-day delivery provides customers was becoming increasingly important, as the desire for fast fulfilment continues to be a key factor in online sales. “We’ve been listening to our customers, and know they expect more choice, simplicity and reliability when ordering online. The Australia Post Metro service raises the bar for customers – prioritising next day delivery in metropolitan areas enabling us to respond to that demand and deliver parcels to customers’ doors sooner.

“Already some of the country’s largest retailers in lifestyle, fashion, beauty and FMCG are using the Australia Post Metro service, with more retailers coming online every month. This new service provides a more agile, flexible delivery option as we head into our busiest time of year,” Mr. Starr said.

Back in January, Australia Post Metro began a trial in Melbourne that enabled its retail partners lodging on a Friday to be able to provide consumers with Saturday deliveries to most residential addresses and Australia Post Parcel Lockers in Melbourne. Following the Saturday delivery trial in Melbourne, Australia Post has said it will look to expand the trial to other states.

About the Author: Rosalea Catterson

Rosalea is the Editor of Power Retail. With a keen interest in consumer behaviour and tech, she covers everything ecommerce and hosts the Power Retail Power Talks Podcast.

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