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Australia Post Prepares for an Upgrade

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By Published On: August 17, 20180 Comments

Australia Post is introducing a new POS system, at the same time that a recent report has found the organisation is “supporting our transition to the economy of the future.”

Australia Post is rolling out advanced Point of Sale (POS) systems in over 3,000 post offices this month. The Verifone M400 POS technology will improve usability for customers with vision and hearing impairments, offering a larger display and touch-screen with the option of more accessible font sizes and digital imagery.

It will also increase payment method options. Customers will be able to pay with mobile devices, including Apple Pay and wearable technology such as tap-and-go Halo rings.

“We have continuously embraced and adopted new technology throughout our 209 year history, making sure we are inclusive of all of our customers from those who are new to technology and those who want faster payment systems,” said David McNamara, Australia Post General Manager, Post Office Network.

With digitisation taking over from “snail mail” in the last few decades, and with rival delivery services such as Sendle redefining the market, Australia Post isn’t usually associated with new technologies. However, the organisation seems to be heading for a digital makeover. It recently announced the launch of a Tech Academy; it describes the new POS system as “an Australian first”; and a Deloitte Access Economics report has just found that Australia Post “facilitates 82 per cent of Australia’s booming $14 billion eCommerce market”.

The report, released yesterday ahead of Australia Post’s full-year financial results next week, found that the government-owned organisation delivered $6 billion to the Australian economy last financial year. Much of this contribution seems to have come from the jobs that Australia Post has created, particularly in regional communities and homes without Internet access, for which post offices still tend to play a significant role.

“Contrary to perceptions of a declining value in the digital age, our report finds that Australia Post is supporting our transition to the economy of the future, by facilitating eCommerce, exports of small and medium-sized businesses, electronic payments, and digital identity solutions,” said John O’Mahony, Partner at Deloitte Access Economics and one of the report’s creators.

The new POS system is geared for a fast rollout, with the technology to be set up in 3,600 post offices by the end of August. “The system includes the latest in payment hardware and software technology,” said McNamara. “It is designed for a host of future capabilities, including the ability to digitally sign on screen when collecting parcels and registered letters.”

The new payment methods are already in use. “It’s great to see our customers can now access the latest in payment technology across our retail network,” said McNamara. “With payment methods constantly evolving we’ll now be able to meet our customers’ future demands and expectations.”

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