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Cosette accused of selling fake luxury goods

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By Published On: July 28, 20230 Comments

Luxury outlet store Cosette has found itself in hot water after an investigation revealed the store was selling fake designer products.

Cosette brings off season and vintage couture from Luxury Designer Brands in Europe to Australia through its Sydney boutique and online store at discounted prices. With free delivery across the country and significantly reduced price tags, the store seems too good to be true.

A joint investigation by The Sydney Morning Herald and A Current Affair, has exposed the company as potentially selling fake couture to customers.

The investigation has revealed that several shoppers have come forward to accuse the retailer of fraud, employing third party authenticators to verify that products which still cost thousands of dollars were fakes.

The Sydney Morning Herald claims that one customer bought a $4,000 Saint Laurent Bag from Cosette for $2,400, and upon receiving an item with mismatched serial numbers and photos on its authenticity certificate, the customer had the bag independently checked and found the bag was a fake.

The company has released the following statement following the accusations: “Cosette reiterates that any claims that we sell fake bags are false. Goods sold by Cosette are genuine and are authenticated independently by third parties. If a customer is concerned with the authenticity of any product sold by Cosette, we encourage them to contact us. Cosette will arrange for a return of the product and reauthentication. If Cosette finds any product to be non-genuine after reauthentication, the customer will be refunded fully.”

A Current Affair has reported that New South Wales Fair Trading officers have inspected Cosette’s warehouse after receiving 25 complaints about the company.

“NSW Fair Trading inspectors visited a Cosette warehouse site in Sydney today,” a spokesperson said.

“No further comment can be made at this stage as enquiries continue.

“NSW Fair Trading encourages consumers dissatisfied with products received from this trader to lodge a complaint online at www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint and contact their payment platform or credit card provider about a chargeback for their purchase.”

About the Author: Rosalea Catterson

Rosalea is the Editor of Power Retail. With a keen interest in consumer behaviour and tech, she covers everything ecommerce and hosts the Power Retail Power Talks Podcast.

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