Delivery Scams Continue to Increase

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By Published On: May 30, 20240 Comments

Over three quarters of Australians report they are receiving regular delivery scam emails, texts, or calls.

Shipping or package delivery scams are far more common than any other scam according to the latest research commissioned by Australia Post. 

Over 80 percent of Australians are receiving between one to ten scam texts and calls every week. 

Seventy-three percent of survey respondents indicated they have received fake delivery or package scam messages. More than a quarter fell victim to a scam, often resulting in a financial loss or identity theft. Of these, a small number (5 percent) reported they have lost more than $20,000 to scammers. 

Australia Post is urging people to protect themselves as scams continue to increase and become more convincing. More than half (54 percent) of those surveyed revealed they had initially believed a fake delivery message was legitimate and pursued it before realising the content was fraudulent.

The most common scams Australians reported receiving included:

  • Delivery and packages – 73 percent
  • Overdue Tolls – 49 percent
  • Winning a prize, money or holiday – 39 percent
  • A purchase that wasn’t made – 36 percent
  • Banking matters – 31 percent
  • Telecommunications – 26 percent
  • Unpaid taxes – 22 percent

“Australians are losing billions of dollars to scams each year,” said Australia Post Group Chief Executive & Managing Director Paul Graham. “Scam attempts are becoming more sophisticated, frequent and increasingly harder to detect and our latest research reveals that most of us have already been targeted. 

Australia Post reiterates it will never: call, text or email you asking for personal or financial information including password, credit card details or account information or request payment.

About the Author: Rosalea Catterson

Rosalea is the Editor of Power Retail. With a keen interest in consumer behaviour and tech, she covers everything ecommerce and hosts the Power Retail Power Talks Podcast.

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