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When starting a new online retail venture, there are a number of key operational and legal steps that need to be addressed early on.
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Premium Experiences, Data Monetisation and Voice Assistants to Shake-Up 2019
What should retailers and customers expect to see take off in 2019? Kylie Gleeson-Long, ANZ managing director of dunhumby believes voice search, data monetisation and a new approach to customer experiences will shape the future...
The Ultimate Omnichannel Marketing Roadmap for Retailers
Omnichannel has been around for a few years now and it’s not just marketing terminology – it’s a marketing objective. If you don’t have a strategy in place, you’re already behind the curve.
How to Differentiate Your Customer Service in a Crowded Market
How do you keep your online retail business a step ahead of your competition in a crowded market? Customer service. Here, The Media Image looks at how your customer's journey is dependant on 24/7 support.
A World of Preferences – How Different Nations Shop on Their Phones
Worldpay has surveyed 16,000 consumers across the globe to find out how consumers are really using their phones to shop online.
The 1-10-100 Rule of Data Quality for E-Commerce Retailers
E-commerce retailers depend on accurate sales data, invoicing and customer address data as much as they rely on well-maintained websites and delivery vehicles. To stay healthy you need to immunise your business against contamination from...
Retail Marketing: Eliminating ‘Not Known at This Address’
The devil is in the detail for businesses trying to attract, engage and retain their customers in today’s competitive environment. Smart retailers understand the importance of accurate customer address data from both an operational and...
How to Digitally Transform the Australian Retail Experience
A recent survey conducted by SOTI proved Australians want faster in-store retail experience, complemented by customer-service enhancing technologies, with the survey delivering some other surprising results.
Dean Taylor Joins ASX Listed Dawine As New CEO
As part of a strategy to drive the launch of B2B wine marketplace in China, Dawine have employed serial wine entrepreneur Dean Taylor to be their new CEO. What will this mean for the brand...
Adairs FY18 Results
Adairs has today released their FY18 financial results and things are looking up for the company that dominates the linen retail space.
Bed Threads: Case Profile
Wanting to invest in some luxury bed linen, Genevieve Rosen-Biller was disappointed by what she found. Her disappointment grew into an idea which has now grown into a business that sells 100 percent French Flax...
David Jones Reports Significant Profit Loss
In the Woolworths Holdings Limited annual report, the David Jones’ FY17-18 results have stated numbers that would make their competitor Myer very happy.
