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The High Powered Human Touch: AI and Customer Service

Artificial intelligence is powering nearly every experience customers have to make it smarter, seamless and personalised, and as a result, consumer expectations are at an all-time high.

By James Johnson | 21 Aug 2017
Six Things E-Commerce Leaders Excel At

The data reveals six critical attributes that today’s e-commerce leaders share. Two provide the foundation for omnichannel success, pervading the whole organisation and setting it up to become network-centric.

By James Johnson | 23 May 2017