Articles by Stephen Duncan: Close
Blending Once Separate Silos: Bricks-and-Mortar Meets Online

There are three key areas retailers need to focus on in order to aggregate their online and offline channels and give the market what its looking for.

By Stephen Duncan | 11 Nov 2015
Data Is Powerful… but It Requires a Unified Customer View

As retailers we are constantly managing transactions, from purchasing to promotions through to sales and service. The question is, are we capturing data efficiently and translating it effectively?

By Stephen Duncan | 28 Oct 2015
Ensuring Omnichannel Enablement

The retail environment has seen a multitude of changes over the last decade. From the evolution of e-commerce to social media and mobility, there are now more channels to consider when formulating our Omnichannel strategy.

By Stephen Duncan | 14 Oct 2015
Five Omnichannel Predictions for 2014

Stephen Duncan provides his foresight to help us get the drop on omnichannel trends in 2014.

By Stephen Duncan | 03 Feb 2014
Top Challenges Retailers Face When Ensuring Omnichannel Enablement

As retail technologies continue to evolve, there's an increasing number of opportunities to differentiate, as well as more challenges retailers must face, writes Stephen Duncan.

By Stephen Duncan | 11 Nov 2013
Data Is Powerful... But It Requires a Unified Customer View

Retailers now have more access to information about their customers than ever before. Here are three tips from Pronto's Stephen Duncan regarding how to make the most of it.

By Stephen Duncan | 28 Oct 2013
Data Is Powerful... But Are We Logistically Capable to Handle It?

Collecting data is one thing, but using it effectively is entirely another. Here, Stephen Duncan explores the technological and resource-related challenges.

By Stephen Duncan | 21 Oct 2013
Data Is Powerful... But Are We in Control of It?

Data is now at everyone's fingertips, at every level of every business. The analysis of that data and optimisation based on the insights yielded is another story for many operations, writes Stephen Duncan.

By Stephen Duncan | 14 Oct 2013
Blending Once Separate Silos: Bricks and Mortar Meets Online

One of the major challenges still facing retailers is how to successfully balance and complement online and offline channels from being separate silos, writes Stephen Duncan.

By Stephen Duncan | 13 Aug 2013