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I recently got an email from a well-known e-commerce marketplace asking whether I knew “that e-commerce still only makes up 24 percent of all retail sales”.
Many retail industry insiders, along with the media and external observers, believe that the rise of e-commerce signals the demise of traditional retail.
Total Quality Management is not widely practiced across the Australian retail sector. However, Retail Directions’ Andrew Gorecki, an advocate for more effective management processes, argues that it could give the retail industry the boost it...