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What Makes Good Customer Experience in 2020 and Beyond?

The pandemic has changed the way Australian shoppers have approached retail. The blurring of lines between e-commerce and brick-and-mortar has transformed experiences and behaviours. Power Retail asked a series of experts what makes good CX,...

Power Retail By Power Retail | 16 Dec 2020
Why Now is the Time for Digital Transformation

As one of the leading e-commerce platforms on the entire planet, Alibaba has set a standard for other e-tailers within the industry. Retail Global's Alibaba Digital Day aims to take one of the world's largest...

Power Retail By Power Retail | 08 Oct 2020
Are You Ready for the Holiday Season Sales?

The holiday season is fast approaching, and for retailers who are placing primary focus on e-commerce, now is the time to start planning for the influx of sales during the peak sales period. We spoke...

Power Retail By Power Retail | 28 Sep 2020
How Can Retail Adapt to the 'New Normal'?

MI Academy's inaugural HackGames e-Edition has inspired retailers and e-commerce professionals to reimagine the retail mode in 2020. If you were unable to attend the Grand Finale, we've got you covered. 

Power Retail By Power Retail | 23 Jun 2020
How Will COVID-19 Affect E-Commerce?

The current climate due to the COVID-19 outbreak has shaken the globe. Michael Tutek, Founder of Preezie, explains what the future of e-commerce may look like during this virus outbreak.

Michael Tutek By Michael Tutek | 18 Mar 2020
Is Australian Retail Becoming the Land of the Cheap?

According to the Founder of Temples and Markets, Judith Treanor, the growing love affair Australia has with brands like Kmart and cheap, mass-produced goods is taking a toll on the local e-commerce sector.

By Judith Treanor | 27 Feb 2019
How to Make Digital Interactions With Your Customers More Personable

Zoë Richardson, the founder of online jewellery store, Zoë Alexandria Jewellery shares her digital transformation journey and how she's replicating her in-store customer service standards in a digital environment.

By Zoe Richardson | 15 Feb 2019
Peak Chocolate Turns Brutal Shark Tank Rejection into Bestselling Product

After having their product referred to as "misleading" and "against the law", two Aussie blokes managed to turn their failed national TV debut into a thriving digital business.

By Raphael Freedman | 17 Jan 2019
Fast Growth Lessons: A Design for Business Success

The co-founder of Life Interiors shares the key lessons he has learned while trying to grow his business from a humble eBay store into the successful cross-channel business that it is today.

By Basil Karam | 13 Dec 2018
What Online Retailers Really Think About One-Hour Shipping

Fast shipping is a hot e-commerce topic at the moment, but how do retailers actually feel about the service? We talk to Showpo, Tinyme and The Party People to find out.

April Davis By April Davis | 25 Jun 2018
Appliances Online Continues to Grow: Q&A with COO Peter Harris

Appliances Online reports continued growth throughout December and into the New Year, and COO Peter Harris discusses trends and strategy.

Push for Online Retailers to be Included in Retail Award

Retailers are not only asking Fair Work Australia to halve penalty rates, they also want online retailers to be included in the general retail award as part of the latest review.