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A new study has found that an alarming amount of small business owners feel like they aren’t receiving enough support from both consumers and the government, with retailers among the worst affected.
Amex is launching a platform that will not only give retailers more control over offer-based promos, but also give shoppers savings on their favourite brands.
Singles Day has stamped itself as the king of online shopping events worldwide. Sales of AUD$10 billion+ in 24 hours were well up on 2013 results, boding well for local version Click Frenzy next week.
While Visa and Amex have agreed to uphold the Reserve Bank's new transaction surcharge restrictions, there's yet to be any indication that merchants will.
Results from the American Express survey on customer service reveal how Australian retailers are getting the most fundamental part of their business wrong. How does your business stack up?
According to AmEx, Australians shoppers place a high premium on great customer service and are ready to spend at least 12% more with businesses who offer this.
Amex's new daily deals offer holds a powerful advantage over competitors, as it does not require users to make a financial commitment upfront.