Damaging loyalty with customers can make or break your business. While some retailers may think fake reviews are an easy way to find success, it may hurt them in the long term.

Better reviews equate to better perceptions and better sales. So, it should be no wonder that e-commerce vendors aim for the best possible reviews of their products. However, there are plenty of shady deals and...

Headless commerce, parcel lockers, collaborations and everything in between - retail is going through a series of changes and growing pains as it enters the next decade. As brands continue to change and develop, it...

5G is poised to power the next generation of internet connectivity and e-commerce. Faster and more reliable than anything that’s come before, 5G networks will enable people to communicate, consume entertainment and shop at unprecedented...

Taylor Swift is headlining Singles Day and fire rips past General Pants' HQ in Alexandria. Get a healthy dose of news as we uncover the day’s top stories in e-commerce and retail.

Every year, billions of searches rack up on Google regarding counterfeit goods. From a fake Fendi to a counterfeit Chanel, millions of consumers worldwide try to snag the opportunity of purchasing an imitation version of...

The former AFR Young Rich Lister company, Stylerunner, has entered voluntary administration.

Jingle bells, Christmas sells ... or does it? The festive season is just around the corner, and retailers are 'freaking out'. Will sales drop, is retail dead, or is it just scaremongering? 

Australia Post unveils largest parcel facility in Australia and a woman is banned from Zara for fraudulent returns. Get a healthy dose of news as we uncover the day’s top stories in e-commerce and retail.

Golden Week, the seven-day national holiday in China, presents the country with its second-busiest tourism period of the year. Alipay has released new data on the Chinese holiday and how it affected Australian retail. 

Retailers like to think they know what customers want, and customers think they know the secrets of retail. However, they may not see as eye-to-eye as one might believe. 

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...