Results for #customer experience: Close
Five Ways to Earn True Customer Loyalty Online in 2021

In such an online-consumed world, how can retailers keep customers coming back for more? We asked a series of experts on the best ways to engage with true customer loyalty in 2021 and beyond.

Power Retail By Power Retail | 01 Feb 2021
What Does Good Customer Experience Look Like in 2020?

A lot of things have changed in the new decade, with many old aspects of e-commerce that were acceptable six months ago, but aren't as popular today. We asked a series of e-commerce experts to...

Ally Feiam By Ally Feiam | 23 Jul 2020
Back to Basics: Three Fool-Proof Ways to Enhance the Online Shopping Experience

Australian online shoppers have high expectations, not only do they expect affordable prices, but they also want speed, convenience and security.

Alison O'Brien By Alison O'Brien | 09 Jan 2020
Do Customers and Retailers See Eye to Eye?

Retailers like to think they know what customers want, and customers think they know the secrets of retail. However, they may not see as eye-to-eye as one might believe. 

Ally Feiam By Ally Feiam | 16 Oct 2019
Why Good Customer Service Means You'll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...

Tryzens' Answer to Salesforce's Big Question

In an effort to make it easier for retailers to create BNPL payments within Salesforce, Tryzens has launched a bespoke Zip cartridge to make payments faster and easier. 

Ally Feiam By Ally Feiam | 24 Sep 2019
What Retailers Can Learn About CX

Customer Experience (CX) is one of the most important parts of a customer's journey when shopping online. Besides price and a good delivery timeframe, the journey from search to purchase can make or break a...

Ally Feiam By Ally Feiam | 05 Sep 2019
Why the NPS Should be a Brand's Top Priority

All retailers are aware of the importance of its NPS, but sometimes its consequences can go unnoticed and damage a brand to its core.

Ally Feiam By Ally Feiam | 01 Aug 2019
Creating a Culture that Keeps Retail Employees Happy

All retailers want is to create a happy workplace culture, that positively reflects into a great customer experience. Here are a few tips to follow to create a great workplace culture.

By David Sharrock | 29 Jul 2019
How Excellent Customer Service Grows in a Slow Market

One of the biggest mistakes a retailer can make is to assume their customer experience is at a high standard. The lack of focus on delivering service excellence is one of the key factors in...

Power Retail Podcast: How Amazon Transformed Online Retail

We had a chat with Brittany Rinker, the Senior Program Manager at Amazon Australia about the rising popularity of sales events, the change in modern customer expectations and how small businesses can benefit from using...

Ally Feiam By Ally Feiam | 19 Jul 2019
How to Create Authentic Customer Loyalty with the Modern Mobile Shopper

The modern shopper is a savvy and discerning consumer with a bargaining tool for landing the best available deal, literally at their fingertips.

Vanessa Ferrao By Vanessa Ferrao | 10 Jul 2019