Results for #CX: Close
What Does Good Customer Experience Look Like in 2020?

A lot of things have changed in the new decade, with many old aspects of e-commerce that were acceptable six months ago, but aren't as popular today. We asked a series of e-commerce experts to...

Ally Feiam By Ally Feiam | 23 Jul 2020
Key CX Strategies Leading the Way in Brand Success

CX is a trend that will only get more sophisticated for online retail. Tink Taylor provides essential insights into the key CX strategies leading the way in brand success.

By Tink Taylor | 15 Feb 2020
Back to Basics: Three Fool-Proof Ways to Enhance the Online Shopping Experience

Australian online shoppers have high expectations, not only do they expect affordable prices, but they also want speed, convenience and security.

Alison O'Brien By Alison O'Brien | 09 Jan 2020
Why Good Customer Service Means You'll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and...

What Retailers Can Learn About CX

Customer Experience (CX) is one of the most important parts of a customer's journey when shopping online. Besides price and a good delivery timeframe, the journey from search to purchase can make or break a...

Ally Feiam By Ally Feiam | 05 Sep 2019
How Can You Take the Road to CX Success?

How can you take your business to the next level? We sat down with Phil Leahy, the CEO of Retail Global, to discuss the upcoming free event in Melbourne, The Road to CX Success, and...

Ally Feiam By Ally Feiam | 24 Aug 2019
Why the NPS Should be a Brand's Top Priority

All retailers are aware of the importance of its NPS, but sometimes its consequences can go unnoticed and damage a brand to its core.

Ally Feiam By Ally Feiam | 01 Aug 2019
How to Create Authentic Customer Loyalty with the Modern Mobile Shopper

The modern shopper is a savvy and discerning consumer with a bargaining tool for landing the best available deal, literally at their fingertips.

Vanessa Ferrao By Vanessa Ferrao | 10 Jul 2019
Q&A with ASOS' Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

Natasha Sholl By Natasha Sholl | 21 May 2019
The True Business Value of Conversation

Charles Heunemann, VP and Managing Director for Natterbox explains the importance of conversation, and how it affects retailers and CX.

Why Customer Experience Optimisation is Key in the Digital Era

Tink Taylor of dotdigital explains what retailers need to do to not only survive but also thrive in this crowded market, and why CX is key.

By Tink Taylor | 07 May 2019
“A Journey, Not a Race”, How Data Security and CX are Impacting Consumer Decisions

Consumers are more aware than ever when it comes to data security and retail leaders view technological capabilities as the future of CX.

April Davis By April Davis | 11 Feb 2019
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