Cotton On is attempting a seamless customer journey across all sales channels. The omni-channel retailer has implemented Retail Directions' retail management and store systems to assist with this goal and support its rapid growth plans.

What can retailers learn from military strategist Carl von Clausewitz? Retail Directions' Andrew Gorecki believes there's much to be gained from applying Clausewitz's war defence principals in the retail environment.

There’s an adage in retail that one hasn’t progressed unless one has had a failed technology implementation. Andrew Gorecki's preference has always been to avoid these painful, expensive lessons.