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Report: December to be Biggest Online Shopping Quarter on Record. Are you Prepared?

August has recorded the largest week in e-commerce in 2021 to date, and we're just getting started! Are you ready for what's next?

Natasha Sholl By Natasha Sholl | 15 Sep 2021
Are Retailers Breaking Up with Returns in 2021?

Returns often incur a hefty price tag for online retailers, but it's often a process overlooked by businesses. As e-commerce continues to expand in popularity across the country, is it time retailers looked into a...

Power Retail By Power Retail | 12 Jan 2021
Staples' Returns Platform Could Be an E-Commerce Game Changer

The US retailer, Staples, is starting to accept e-commerce returns from other retailers to help alleviate the returns process. Is this the future of retail?

Power Retail By Power Retail | 09 Oct 2020
Turning Around Reverse Logistics: Q&A with CouriersPlease

We sit down with CouriersPlease to find out what's new and what's next in the reverse logistics landscape and how retailers should be leveraging returns for growth.

Natasha Sholl By Natasha Sholl | 17 Sep 2019
Four Ways Retailers can Reduce Return Rates

Fashion retailers in an e-commerce landscape deal with a multitude of issues: constant updating of stock, speedy delivery and handling an influx of returns. 

Ally Feiam By Ally Feiam | 27 Aug 2019
Challenges of Reverse Logistics and Creating a Streamlined Process

How do you balance rising consumer expectations with what's strategically possible for business when it comes to returns?

By Jessica Ip | 13 Aug 2019
CouriersPlease Launches Boomerang to Make Returns Easier (for Retailers and Consumers)

Reverse logistics can be a huge headache or massive opportunity. The launch of Boomerang by CouriersPlease is the next step in the evolution of returns.

Power Retail By Power Retail | 06 Aug 2019
Free Returns: What Does Your Consumer Want?

What does a consumer-focused returns policy mean if you don't actually know the expectations of your consumer? Research reveals what your consumer expects from you.

Natasha Sholl By Natasha Sholl | 22 Jan 2019
The Cost of the Serial Returner

What can retailers do to combat the rising number of returns within the fashion apparel industry? Kimberley Carr, CPO of Rakuten Fits Me, shares the strategies retailers can implement to address this.

By Kimberley Carr | 09 Apr 2018
Amazon Compulsory Free Returns Shipping Policy

Amazon has sent out a number of emails to its marketplace sellers notifying them of a change to its returns policy, which is an added expense for those affected.

ASOS Trials Free Returns For Australian Shoppers

ASOS is trialling free, unlimited returns for all Australian customers through Australia Post and Parcel Point.

By Julian Thumm | 05 Aug 2016
Top Tips For Optimising Your Returns Process

Crafting the perfect returns process is about striking a balance between providing a personalised customer journey and improving operational efficiency.

By Julian Thumm | 02 Aug 2016