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79% of Millennials and Gen Xers will Continue to Buy Essentials Online

Having forced businesses and customers online, COVID-19 is fast tracking the evolution of retail as we know it. James Johnson, Salesforce’s Director Industry Strategy for Retail says it’s imperative that retailers experiment and test strategies...

By James Johnson | 17 Jun 2020
Showpo's Plan for Global Expansion

Even though fashion isn't on the top of everyone's priorities at the moment, it isn't stopping Showpo from global expansion.

Power Retail By Power Retail | 20 May 2020
The Evolution of the Retail Marketing Landscape in Australia

Australian retailers are going through an extraordinary era of change. An influx of new technologies combined with evolving consumer preferences are redefining the modern shopping experience as well as retailers’ marketing strategies.

Leah Pope By Leah Pope | 07 Oct 2019
Tryzens' Answer to Salesforce's Big Question

In an effort to make it easier for retailers to create BNPL payments within Salesforce, Tryzens has launched a bespoke Zip cartridge to make payments faster and easier. 

Ally Feiam By Ally Feiam | 24 Sep 2019
Tables are Turning: Salesforce Acquires Tableau

Salesforce has acquired the analytics company, Tableau, for more than $16 billion with aims to leverage the data into its own CRM software.

Ally Feiam By Ally Feiam | 21 Jun 2019
Super Retail Group to Scale Omnichannel Capabilities

Super Retail Group is reportedly working with Amblique to enhance its cross-channel customer experience. BCF, Macpac, Supercheap Auto and Rebel Sport are all set to benefit from the collaboration.

April Davis By April Davis | 25 Mar 2019
Machine Learning Has Re-Engineered Customer Expectations for Email Marketing - Don’t Get Left Behind

Just as a lot of brands have begun to catch up, the goalposts of Email Marketing have again shifted. For this, you can thank Machine Learning.

By Carolyne Wildman | 22 Aug 2018
Over 50% of Shoppers Unhappy With Customer Experience

New research has revealed that 57 percent of consumers are unhappy with the customer experience they receive in Australia and New Zealand. So, what are they unhappy with and what level of service do they...

April Davis By April Davis | 07 Jun 2018
The High Powered Human Touch: AI and Customer Service

Artificial intelligence is powering nearly every experience customers have to make it smarter, seamless and personalised, and as a result, consumer expectations are at an all-time high.

By James Johnson | 21 Aug 2017
How Technology is Changing Shopping Behaviour - Salesforce Report

A fresh report from Salesforce reveals retailers today have a wealth of data, and customers expect them to use it. Technology is changing the shopping experience and retailers and brands need to respond to omnichannel...

eWave Set To Take Global Commerce To The Next Level

eWave announce partnership with Salesforce Commerce Cloud, formerly Demandware, as part of their global expansion plans.

Power Retail By Power Retail | 08 Jun 2017
Six Things E-Commerce Leaders Excel At

The data reveals six critical attributes that today’s e-commerce leaders share. Two provide the foundation for omnichannel success, pervading the whole organisation and setting it up to become network-centric.

By James Johnson | 23 May 2017