Having forced businesses and customers online, COVID-19 is fast tracking the evolution of retail as we know it. James Johnson, Salesforce’s Director Industry Strategy for Retail says it’s imperative that retailers experiment and test strategies...

Even though fashion isn't on the top of everyone's priorities at the moment, it isn't stopping Showpo from global expansion.

Australian retailers are going through an extraordinary era of change. An influx of new technologies combined with evolving consumer preferences are redefining the modern shopping experience as well as retailers’ marketing strategies.

In an effort to make it easier for retailers to create BNPL payments within Salesforce, Tryzens has launched a bespoke Zip cartridge to make payments faster and easier. 

Salesforce has acquired the analytics company, Tableau, for more than $16 billion with aims to leverage the data into its own CRM software.

Super Retail Group is reportedly working with Amblique to enhance its cross-channel customer experience. BCF, Macpac, Supercheap Auto and Rebel Sport are all set to benefit from the collaboration.

Just as a lot of brands have begun to catch up, the goalposts of Email Marketing have again shifted. For this, you can thank Machine Learning.

New research has revealed that 57 percent of consumers are unhappy with the customer experience they receive in Australia and New Zealand. So, what are they unhappy with and what level of service do they...

Artificial intelligence is powering nearly every experience customers have to make it smarter, seamless and personalised, and as a result, consumer expectations are at an all-time high.

A fresh report from Salesforce reveals retailers today have a wealth of data, and customers expect them to use it. Technology is changing the shopping experience and retailers and brands need to respond to omnichannel...

eWave announce partnership with Salesforce Commerce Cloud, formerly Demandware, as part of their global expansion plans.

The data reveals six critical attributes that today’s e-commerce leaders share. Two provide the foundation for omnichannel success, pervading the whole organisation and setting it up to become network-centric.