Building loyalty with customers is an important aspect of retail that appears to be increasing. Zendesk has released the most loyal customer demographic in Australia, and how retailers can improve the loyalty retention for Aussie...

According to new research from Zendesk, Australian consumers aren't happy with the level of customer service local brands can provide via multiple channels, and it does effect their buying behaviour.

In the digital age, customer service is no longer a simple case of having a conversation with your local shopkeeper. However, for online retailers, customer service is just as important (if not more so) than...

This snapshot of stats and facts by ZenDesk and Column Five, illustrates why customer service online is crucial to the e-commerce experience.