Freshly Squeezed: 22.10.19

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By Published On: October 22, 20190 Comments

Australia Post unveils largest parcel facility in Australia and a woman is banned from Zara for fraudulent returns. Get a healthy dose of news as we uncover the day’s top stories in e-commerce and retail.

Zara Bans Customer for Fraudulent Returns

Zara has banned a customer in Spain for fraudulent returns and ‘continual fraud’. The woman in her 30s was discovered after purchasing items from Zara, removing the tags and attaching them to older pieces she bought. She would then return the pieces and claimed they ‘didn’t fit properly’ and had conducted the scam for approximately 15 months. She would frequent the store so many times that the staff made a note and reported her to authorities. According to The Sun, the woman went to extreme lengths to return the items. “The fact that both the interior and exterior tags matched and were precisely placed on clothing of similar colour shows the fraudulent mechanism and desire to benefit, so in that way, she renewed her wardrobe at no cost,” said the judge. The woman has also been jailed for six months for the fraud. This raises the question regarding retailers and their returns policies.

Australia Post Opens Largest Mail Facility in Southern Hemisphere

Australia Post has opened the largest mail facility in the Southern Hemisphere in Brisbane. The facility is the size of eight football fields, with over 500 people employed on site. Australia Post has also incorporated technology like Automated Guided Vehicles, robotic arms and parcel pickers and will be able to process 700,000 parcels per day at full capacity.

“Australians love online shopping, spending $27.5 billion nationally online last year and this facility will be able to process those parcels more efficiently right across the network – getting it from merchant to customer quicker,” said Bob Black, Chief Operating Officer at Australia Post Group. “Queenslanders are big online shoppers, with three of the top 10 postcodes – Toowoomba, Mackay, Bundaberg – each experiencing strong growth all above 20 per cent in 2018. What we’re also finding is that shoppers are jumping online earlier to snap up deals in annual online sales events, which means we’re getting bigger volumes, earlier in the peak period.”

Sendle Releases ‘Unlimited Satchel’

Sendle has released the ‘unlimited satchel’ that aims to reduce pressure for SMEs during the Christmas period. The new category has ‘affordable rates starting at $4.95 ex GST’ allows small businesses to send any weight, anywhere in Australia, using Sendle’s, home compostable, A4 Satchel. “With the explosion of e-commerce, small businesses now send a diverse range of products, of varying sizes and weights, across the nation. ‘The Unlimited Satchel’ has been designed to meet the needs of sellers with smaller, heavier items, as well as delivering savings over the broader satchel category. So, whether it’s a paperweight, a mug, a silk scarf, or anything else in between — if it fits, it ships.,” said a Sendle spokesperson.

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