Is Your Business Prepared for 2020?

Reading Time: 2 mins
By Published On: October 9, 20190 Comments

A new decade is just around the corner, which means new ideas, technology and innovations that will rock retail. But is your brand ready for the next big thing? 

The e-commerce and retail industry is no stranger to change. Retailers are currently going on a rollercoaster ride – mobile shopping is on the rise, but brick-and-mortar is starting to slip. How can you keep up and stay in control?

Retail Global Gold Coast is one of the most anticipated events of the year for retailers. It’s an event for those who are interested in taking their businesses to the next level or who are in need of some inspiration from the greatest names in the industry.

As one of the leading online retail conferences, the Retail Global Gold Coast conference is filled with interesting insights, captivating keynote speakers and a lot of fun.

In the lead up to the 2020 Gold Coast event, Retail Global holds smaller workshops and conferences for those who are after specific details on up and coming trends. At the Road to CX Success event, hosted by Retail Global, retailers are given the tools they need to improve overall CX, and how they can incorporate new tech to close the gap between retailer and consumer.

When a customer has a great customer experience, they expect the same across other companies,” explained Phil Leahy, the CEO of Retail Global. As all retailers know, technology isn’t going anywhere. In fact, it’s dominating the world we live in. Fundamentally, things like AI, AR and RPA will help the way we work. However, we still have to pull focus on the customer. “Put the people and customers first; they’ve got to be number one,” explained Mr Leahy.

In Australia, the world of E-commerce is embracing services such as BNPL, reserve in store and subscription payment platforms like never before, but with so many options out there, how do you navigate through all the noise to find the right payment solution that will help you to convert more sales and improve the customer experience. Hear from leading Aussie retailers and service providers that will give you the low down on the current trends that they see and what the future of payments has install for all of us.

“Imagine someone going to a store to collect an item that they ordered online. When the customer asks for the product, the sales assistant turns around to pick up the item off a shelf. As soon as the assistant takes their eye off the customer, the satisfaction drops twenty per cent,” explained Mr Leahy. Every interaction, albeit the smallest things, like looking customers in the eyes, can influence the way the consumer reviews and understands the brand.

Join us in Melbourne, Sydney and Brisbane as we explore the world of payment services that will help you sell more and get you paid.

For more information, and to register for a spot, be sure to check out the three locations that Retail Global will be visiting. 

Register for Sydney

Register for Melbourne

Register for Brisbane


Like this story? Sign-up for the free Pulse Weekly Newsletter for more essential online retail content.

About the Author: Power Retail

Share this story!