David Jones Hacked, Customer Data Stolen

By Rory Betteridge | 02 Oct 2015

Only hours after a similar attack against Kmart, Australian high-end retailer David Jones has been hacked, with attackers managing to steal customer data.

Gizmodo reports that David Jones became aware of the breach late last week, but did not confirm exactly when the attack happened. David Jones issued a statement via the website’s Customer Notices page regarding “unauthorised access to our website by a third party”, and has contacted affected customers.

“An email has been sent directly to those customers whose details were accessed to inform them of the situation,” the company has told customers. “If customers have not received a message from David Jones regarding this situation they have not been impacted.”

Like the recent attack on Kmart, hackers were able to take customers’ names, emails, postal addresses and recent purchase data, while credit card data, account passwords and financial information was kept safe.

“As soon as David Jones learned of the incident, we moved swiftly to prevent any further unauthorised access,” the company said. “We sincerely apologise that this has occurred and want to assure you, as a valued customer of David Jones, that we are doing everything we can to make sure this does not happen again.”

David Jones has also responded by providing an FAQ for affected customers, letting them know what they can do in response, and to be wary of offenders posing as representatives of the retailer. The Australian Federal Police are investigating both the David Jones and Kmart incidents.

The development comes shortly after the retailer saw the sudden retirement of its CEO, Iain Nairn, who is set to be replaced by former Marks & Spencer director John Dixon.

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