Woolworths Suspends Some Online Deliveries and Click & Collect in Victoria

Power Retail By Power Retail | 16 Mar 2020

Woolworths Supermarkets plan to suspend all online deliveries in wake of the COVID-19 outbreak. 

This closure of online orders is an effort to preserve stock levels and will be implemented across rural parts of Victoria.

Furthermore,  Click & Collect orders will also be suspended.

Areas of Victoria have been temporarily paused from all online deliveries, except for Melbourne.

“We understand the decision to suspend delivery services out of Victorian stores will be incredibly frustrating for our customers and apologise for the inconvenience caused. We’re currently processing refunds on existing orders for customers.

“We believe this is a necessary step to allow our team members to prioritise restocking shelves and serving customers in our Victorian stores.”

The Woolworths Twitter account has said that it will ‘turn deliveries back on for other Victorian stores ASAP’.

According to Twitter users, multiple online orders from Perth to Sydney have been cancelled or delayed. “Have just spoken to my elderly grandmother who says she can’t get delivery in Perth, WA because they have stopped running vans (not enough trucks). Hoping this isn’t the case because they are extremely vulnerable,” said Twitter user, Alicia Wanstall-Burke.

This morning, the supermarket chain made an announcement that it would be opening its stores from 7 am-8 am for dedicated shoppers.

These shoppers must hold a valid government-issued concession card.

“While we’ll continue to do our very best to restock our stores during this period of unprecedented demand, we know many of our elderly customers have been missing out on essential items when they shop,” said Claire Peters, MD of Woolworths Supermarkets.

“We saw an extraordinary level of demand for groceries across the country this weekend. We’re continuing to offer our delivery service in most parts of the country,” said a spokesperson from Woolworths. “Customers are encouraged to buy only what they need, as we’ll continue to receive extra orders of stock in our stores regularly.”

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9 Comments

9 thoughts on “Woolworths Suspends Some Online Deliveries and Click & Collect in Victoria”

  1. Mike mills-thom says:

    Hard call
    Justified my parents would never order online.we were doing it for them.
    Its hard to control selfishness but you have to try.
    Might have yo bring back 2ww style rations

  2. Debbie says:

    Delivery stops crowds and can be done safely. Leave at front door and sms it’s arrival. Panic buying can be controlled. I have bursitis in both hips and arthritis in both knees but I don’t have a health card nor a senior citizen card. This doesn’t mean I shouldn’t be helped. Carrying of these goods aggravates the conditions. The less people at the shop the better.

  3. heart broken says:

    Please do not cancel all online deliveries some very vulnerable people do not have family or friends to do shopping for them and rely on online deliveries not just now but have always used these services.
    I have a young comprised son do not drive and how do i even use the 7am to 8am to shop when disabled and elderly can shop.

  4. pat clarke says:

    Are you still delivering….spent time to place order on line but cannot get a delivery organised. Woolworths at Glenrose shopping centre is nearest. thank you

  5. Zaynab El-Fatah says:

    Please don’t cancel home deliveries. I am now too scared to go shopping. I was going to get my groceries delivered. I’m a disability support pensioner
    Thankyou

  6. Simon says:

    I am not affected but just a curious question. If you are in self isolation and cannot order online does that mean you need to go to the store if you can’t get delivery?

  7. Nadia Wouters says:

    How ridiculous is this headline looking at the actual content of the article!!
    Click bait. It freaks out people for no reason! It should be illegal claiming such sensitive headlines if it’s not true at all.
    In another note, I hope they rather restrict volumes of what’s bought like in store rather than rolling out this rule to other states/cities. What we definitely don’t want is all people in a store together!

  8. Val says:

    I am an aged pensioner, recently returned home from overseas, so in total isolation for who knows how long. Relying on friends at the moment, but am very independent and hate asking others for favours and I like to pick what I want… is there any delivery in Victoria eastern suburbs?

  9. Ilona says:

    I was alarmed when I read this on the Woolworths web-site.
    “The retailer has partnered with Australia Post and DHL Supply Chain to launch the ‘Woolworths Basics Box’ across ACT, New South Wales and Victoria for customers unable to leave their home. Other states are expected to follow in the coming weeks.
    Available for $80, the ‘Woolworths Basics Box’ will contain meals, snacks and a few essential items. The price also includes contactless doorstep delivery by Australia Post within an estimated time of two to five business days of order. Woolworths will not be profiting from providing this service.
    Customers can’t choose, switch or select specific products with the ‘Woolworths Basics Box’.”
    Does that mean that if you are an elderly person on a pension you cannot choose what you need, for example, pet food for your animals, or foods for specialised dietary requirements?

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