Optus Launches SMB Cloud Marketplace

Optus has unveiled a cloud marketplace to Australian SMBs, including a suite of business apps and a 24-hour service desk offering technical IT support in a cost effective way.

Optus is ramping up its services targeted to SMBs, announcing the launch of a cloud marketplace for Australian customers, including Microsoft Office 365, SharePoint and Norton by Symantec applications.

Optus Smart Shop is a comprehensive suite of business software apps, designed to meet the needs of small and medium businesses, in a cost effective way.

“We know that often small business operators invest considerable sums into IT infrastructure and IT support services,” said former BlackBerry Australia MD and now head of Optus SMB, Matthew Ball.

The telco turned IT service provider has also introduced a service desk dedicated to SMB customers, offering a 24-hour technical support line, to help businesses get the most out of their apps.

Optus said its Smart Shop is designed to make running a small business easier by providing technical support and apps that reduce time consuming tasks such as creating invoices, managing expenses or providing access to business documents from a mobile device or tablet.

According to Ball, technology can be challenging for SMBs that are not tech savvy, so providing tailored technology support and solutions is increasingly important.

“Whether business operators are on-the-go or doing a late night accounting catch-up, Optus Smart Shop helps small businesses operate applications, like IT professionals to get the most out of their programs,” said Ball.

Optus Smart Shop includes access to apps like Sage One, Xpenditure, Plan HQ and MozyPro amongst others, as well as a security tools for identifying malware and viruses.

Customers can tailor their app and support services to the needs of their business and only pay for the apps and support levels they select, with the ability to scale these up or down, as their business grows.

Optus SMB partnered with cloud services marketplace provider BCSG, to provide Optus Smart Shop and specialist Cloud IT support provider Cloud Flow, to assist users with technical support.

Optus recently announced 126 SMB specialist stores, a dedicated Adelaide-based SMB call centre team, and 24/7 Live Chat for small and medium business customers, earlier this year, as part of a renewed focus on support for small business owners accross Australia.


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