Inside Temple & Webster’s New Fulfilment Centre

Power Retail By Power Retail | 28 May 2021

Temple & Webster is experiencing continued growth online. The retailer has enlisted eStore Logistics to help open a fulfilment centre in Victoria to accommodate its ‘booming demand for online sales’.

Temple & Webster has experienced exponential growth in the last 12 months. In its H1 FY21 report, the retailer recorded a revenue increase of 118 percent YoY, with Trade and Commercial increasing 89 percent YoY.

The retailer is now expecting this growth to continue, with plans of even stronger growth for the next five years. “We have our sights set on strong growth over the next five years and know that this personalised fulfilment site with eStore will play a big role in helping us get there, said Mark Coulter, the CEO of Temple & Webster.

In line with these reported numbers, the retailer required a large fulfilment centre that can accommodate fothe incoming orders. eStore Logistics was enlisted to create and develop a ‘personalised’ warehouse specifically for the retailer.

The new fulfilment centre will operate in Derrimut, Victoria, with an extra 90 additional staff added to the company profile. According to eStore and Temple & Webster, the fulfilment centre is coming in two phases. The first is a 12,835sqm centre, which is live and currently operating. The second phase is the launch of an 11,952sqm fulfilment centre, which is expected to launch in September this year.

“We’re noticing a market for this type of personalised service. As businesses like Temple & Webster grow in size and orders they have more specialised fulfilment requirements,” said Leigh Williams, the Managing Director of eStore Logistics. “As true partners to our customers, we’re happy to build bespoke sites and grow alongside them. We’d love to do more of this work for our thriving customers and see it being a huge opportunity for our own business down the line.”

The fulfilment centre will process ‘thousands’ of furniture, homewares and decor orders daily, and ‘support future growth’ for the retailer. Furthermore, the site in Derrimut was chosen for its flexibility – the warehouse offers scalability based on seasonality and business growth, the company shared.

“This commitment has seen our relationship with eStore Logistics extend to sourcing seven sites across the country totalling in excess of 100,000 sqm,” shared Nathan Bingham, the Chief Customer Officer of TMX. TMX is the specialist supply chain and property firm that eStore Logistics is working with on the fulfilment centre.

“For TMX, this is a highly valued partnership and it has been a privilege to play a small role in eStore Logistics’ impressive growth as they support the acceleration of e-commerce in Australia.”

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