What Makes Today’s Online Shoppers Click? BoldChat Reveals all in Upcoming Webinar

By Jessica Benton | 04 Mar 2013

Want the know-all on your customers’ behavioural patterns and an understanding of how live chat can be leveraged as an effective sales and customer service tool? BoldChat shares valuable insight into the minds of your shoppers in a one-hour webinar.

Power Retail is partnering with live chat solution provider BoldChat to host a webinar presentation on Thursday, April 11th, 2013. The Boost Sales Conversions with Digital Customer Service Excellence webinar will discuss how to maximise live chat effectiveness and how e-tailers can use live chat to turn prospective customers into buyers.

The secret is simple: gain a better understanding of how online shoppers think.

The webinar, scheduled for 1PM, will cover the findings of a five-year study into online shoppers’ live chat usage and what drives someone to chat, and ultimately, to buy.

The webinar will cover:

• Global live chat growth and market trends
• Usage, preferences and behaviours of chatters and non-chatters
• Best practices for implementing and optimising live chat

Make sure you register now for this event in order to secure your seat. Places available for the live webinar are limited. We’ll also host a recording of the webinar online for future viewing after the event.

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