Power Retail and CrescoData

Most Loved Retailers Report!

Power Retail is excited to present the inaugural Most Loved Retailers report, highlighting retailers celebrated for outstanding customer experiences.

Most Loved Retailers Report
Most Loved Retailers Report

The Most Loved Retailers is a groundbreaking 25 + page report compiling the Net Promoter Scores of Australia’s leading online retailers, unveiling The Most Loved Retailers of 2023 voted by over 12,000 authentic online shoppers. We have broken down the data into age groups, product categories, and selling channels to present an accurate overview of consumer sentiment.

These retailers all have something in common, and that is an exceptional standard for customer experience. A customer’s experience is shaped by the interactions and encounters they have throughout the purchasing journey. From a welcoming EDM to a post-purchase follow-up request for feedback, mastering these touchpoints is crucial to the customer experience journey. The commitment to delivering exceptional interactions is clearly evident in the calibre of retailers highlighted in this innovative report.

Discover The Most Loved Retailers In These Categories

Discover The Most Loved Retailers In These Categories

Most Loved Retailers Fashion + Accessories
Most Loved Retailers Electrical + Office
Most Loved Retailers Health + Beauty
Most Loved Retailers Sports + Leisure
Most Loved Retailers Home + Decor
Most Loved Retailers Department Store
Most Loved Retailers Multichannel
Most Loved Retailers Online Only

Explore Insights From Our Featured Guests

Ella Lymbereas

Ella Lymbereas
Vice President of Brand and Creative / Pet Circle

Pets are at the core of every decision we make at Pet Circle. From the range we stock to the new services we offer, everything is tied to our vision of bettering the lives of pets and their parents.

Ella Lymbereas, Vice President of Brand Creative at Pet Circle, discusses their approach to painting top-notch standards in customer experiences.

Read more in The Most Loved Retailer Report…

Ella Lymbereas

Ella Lymbereas
Vice President of Brand and Creative / Pet Circle

Pets are at the core of every decision we make at Pet Circle. From the range we stock to the new services we offer, everything is tied to our vision of bettering the lives of pets and their parents.

Ella Lymbereas, Vice President of Brand Creative at Pet Circle, discusses their approach to painting top-notch standards in customer experiences.

Read more in The Most Loved Retailers Report…

Greg Randall
Comma Consulting

The Most Loved Retailers Report is full of retailers who are loved by people. The word “People” is used intentionally. It’s not a “User”, “Session” or a “Pageview”. These are humans who have needs and want to buy from you.

For retailers to be loved by People, you first need to GIVE love! Greg Randall shares some insights into steps you can take to become the most beloved of loved retailers.

Read more in The Most Loved Retailers Report…

Greg Randall
Greg Randall

Greg Randall
Comma Consulting

The Most Loved Retailers Report is full of retailers who are loved by people. The word “People” is used intentionally. It’s not a “User”, “Session” or a “Pageview”. These are humans who have needs and want to buy from you.

For retailers to be loved by People, you first need to GIVE love! Greg Randall shares some insights into steps you can take to become the most beloved of loved retailers.

Read more in The Most Loved Retailers Report…

MOST LOVED RETAILERS REPORT!

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