NEW! COMPARE YOUR CUSTOMER EXPERIENCE WITH BENCHMARKS IN THE CUSTOMER EXPERIENCE INDEX REPORT

Customer Service Index Report

Harness the power of your own customer service score data to attract new customers and retain existing ones!

As ecommerce continues to thrive, monitoring and tracking customer experiences is increasingly challenging. Are retailers meeting customer expectations? How was their online shopping experience?

Introducing the Power Retail Customer Experience Index: providing retailers a detailed and comprehensive score reflecting their shoppers’ experience.

Customer Experience Index Report

How does it work?

Our unique customer experience score is based on two essential aspects of the customer experience: mystery shopping and online user experience.

Customer Experience Index Report

How does it work?

Our unique customer experience score is based on two essential aspects of the customer experience: mystery shopping and online user experience.

We spare no effort! We thoroughly evaluate the entire shopping experience

We record and score the entire shopping experience for top retail businesses, from website visit to search, checkout, delivery, and returns.

Customer Experience Index Report

We spare no effort! We thoroughly evaluate the entire shopping experience

We record and score the entire shopping experience for top retail businesses, from website visit to search, checkout, delivery, and returns.

Customer Experience Index Report
Customer Experience Index Report

Stay a step ahead of your competitors!

The Customer Experience Score of a retailer will also be employed for benchmarking its performance against competitors and tracking changes over time.

Customer Experience Index Report

Stay a step ahead of your competitors!

The Customer Experience Score of a retailer will also be employed for benchmarking its performance against competitors and tracking changes over time.

Just Sunnies Logo

I wanted to extend a big thank you for sending over The Customer Experience Index report for Just Sunnies. It’s a truly fantastic and invaluable resource for our business and the entire team here. It’s especially exciting to see how Just Sunnies stacks up against the Top 25 Australian online retailers, exceeding industry benchmarks!


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