For a category that only makes up two per cent of the industry, luxury fashion is one of the most exclusive categories in the retail industry. We sat down with Mark Fletcher to discuss the shopping behaviour, attitudes and needs of the luxury fashion shopper.
BNPL is one of the fastest-growing platforms within Australian retail. Within two years, the schedule payment option has changed the way Aussies shop, both online and in-store. Younger customers, however, have embraced the service - but is it a good thing?
Chemist Warehouse is opening its first brick-and-mortar store in China and Kogan receives a Shonkys Award for its customer service. Get a healthy dose of news as we uncover the day’s top stories in e-commerce and retail.
Australian retailers are going through an extraordinary era of change. An influx of new technologies combined with evolving consumer preferences are redefining the modern shopping experience as well as retailers’ marketing strategies.
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.