The new Stage Four restrictions have forced the closure of thousands of retailers across Melbourne. However, Click & Collect and home delivery may continue. Let's break down what these new changes mean and how they may impact retailers in Victoria.
Every few months, there's a new trend that takes over the retail industry. From personalisation to drone delivery, there's never a shortage of ways to engage with customers and increase revenue. For several months, more brands have been introducing Click and Collect - so is this the next big thing?
Taking the stage at New Retail ’19 on Tuesday Matt Rowse, the digital business manager at Supercheap Auto, said the company’s online store is on track to make $50 million in 2019, with 50 percent of those sales coming through click & collect.
It’s been a big week for Walmart, with the company announcing an expansion of its click-and-collect service, updates to its online marketplace, and plans to turn its physical stores into ‘town centres’.
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.