Consumer Expectations
EXCLUSIVE: 72% of Consumers Cited Flexible Shipping & Returns as Key Motivator
A new study from Shippit and Manhattan Associates, '2019 State of Shipping: Consumer Online Shopping Preferences', has revealed what customers really want from their online delivery and returns experience.
Transforming the Customer Experience with RFID
The need for inventory visibility has never been more critical in retail. Customers expect their goods to arrive faster than ever before and want to know where their package is every step of the way. Zebra Technologies looks at how to meet these expectations with RFID.
Small Businesses Approaching 2024 with Proactive Confidence
Despite feeling the pressure, Sendle’s 2023 Small Business Survey has found that many Aussie Small Businesses are proactively approaching 2024.
Cash Rate Pause Welcome Relief Ahead of Christmas
The RBA’s decision to hold cash rates for December is welcomed by retailers but some critics say its not good enough.
David Jones Announces Eastland Store Closure
David Jones has announced the closure of another physical store with the retailer optimising its network to ensure omnichannel efficiency.
Solving the Major Challenges Faced in Omni-channel Retail
The omni-channel experience introduces new challenges. Retailers need to focus on three critical optimisations to ensure a frictionless customer experience.
Key Takeaways from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.
The Rise of Delivery Choices – What consumers want and how to exceed their expectations
HUBBED compiles three valuable insights on consumer preferences and expectations on their post purchase parcel delivery experience from its recent report, The Rise of Delivery Choices.
