There are plenty of hassles that Aussie shoppers experience when it comes to making a return from an online retailer. From repackaging to finding the time to actually return the item, research shows that it's time to innovate and shake up the returns process. But how can retailers do it?
Australian retailers are planning to expand their e-commerce budgets this year, a report from CouriersPlease has found. Two out of three retailers will be boosting their e-commerce efforts, following the overwhelming growth of online retail in 2020.
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.