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customer experience

How Excellent Customer Service Grows in a Slow Market

One of the biggest mistakes a retailer can make is to assume their customer experience is at a high standard. The lack of focus on delivering service excellence is one of the key factors in why retailers lose sales.

Power Retail Podcast: How Amazon Transformed Online Retail

We had a chat with Brittany Rinker, the Senior Program Manager at Amazon Australia about the rising popularity of sales events, the change in modern customer expectations and how small businesses can benefit from using the platform. 

How to Create Authentic Customer Loyalty with the Modern Mobile Shopper

The modern shopper is a savvy and discerning consumer with a bargaining tool for landing the best available deal, literally at their fingertips.

By |July 10, 2019|Categories: News|Tags: , , , , , |0 Comments

Why Australian Retailers are Leading the Way in CX

Tink Taylor of dotdigital explains the ways Australian retailers are paving the way in CX, and which brands are leaders of the pack.

How Technology Can Enhance Customer Experience

The path to purchase is becoming more complex than ever before for Australian retailers. Rising expectations of today’s empowered customers, who have unlimited access to choices and pricing information online is creating operational challenges for many retail businesses.

Q&A with ASOS’ Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

Inside the Retail Technology Landscape with CUE and Big Red Group

Listen in as Power Retail, CUE and Big Red Group discuss integrating AR and VR into retail, facilitating the best CX and leveraging IoT to make shopping easier for customers.

Online Retailers Koh & Kogan Share Top E-Commerce Tips

As Australia Post kick starts its search for this year's ORIAS People's Choice Award, two of 2018's award winners say customer experience and data-driven insights are key drivers to their success.

Why Retailers Can’t Afford to Fail at CX in 2019

In the 'Age of the Customer' more organisations are recognising the need to build customer-centric businesses. What does this mean, and what mistakes should retailers avoid making?

By |February 14, 2019|Categories: News|Tags: , , , , , |0 Comments
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