Customer Loyalty
Re-Thinking Your Customer Strategy
A lot of things look different in 2021. With an uncertain year that fueled the acceleration of online adoption, the increased interest in services like Click & Collect, and the understanding of the importance of robust last-mile solutions, customer expectations have come a long way.
Five Ways to Earn True Customer Loyalty Online in 2021
In such an online-consumed world, how can retailers keep customers coming back for more? We asked a series of experts on the best ways to engage with true customer loyalty in 2021 and beyond.
How Can Retailers Drive Online Customer Loyalty?
As online retail continues to flourish, it is showing no signs of slowing down. We spoke to retail experts for tips and tricks to establish strong customer loyalty online in Australia.
Are Loyalty Programs Worth Your While?
Loyalty programs are an important factor for any brand, or are they? New research about loyalty programs shows that creating customer loyalty using memberships may not be all it's cracked up to be.
How Can Australian Retailers Survive Digital Transformation? Loyalty.
According to Dr. Gero Decker, loyalty is at the heart of the modern retail experience.
Target, Coles, eBay All Part of New ‘Shake ‘N’ Shop’ Mobile Game
Flybuys is the latest loyalty program to jump on the gamification bandwagon, with the launch of its ‘Shake ‘N’ Shop’ in-app game.
Cultivate an Emotional Connection to Drive Consumer Loyalty
Loyal customers are the most beneficial brand advocates a company could ask for. Here, Tink Taylor from dotmailer looks at how retailers can drive loyalty by building an emotional connection with their consumers.
Amazon In Talks to Offer Bank Account to Prime Members
Sources say Amazon has been meeting with banks to discuss the potential of offering a free online Amazon bank account that comes with online shopping benefits. According to a new survey, consumers would be keen to sign up.
eBay Plans to Stop Prime Day in its Tracks
eBay throws shade at Amazon in its latest move to tackle the e-commerce giant’s expansion head-on.
Adairs’ CEO Outlines Future Plans
At the company’s recent Investor Day, Adairs’ CEO, Mark Ronan talked sales, omnichannel shopping, product investments and customer loyalty and engagement.
Small Businesses Approaching 2024 with Proactive Confidence
Despite feeling the pressure, Sendle’s 2023 Small Business Survey has found that many Aussie Small Businesses are proactively approaching 2024.
Cash Rate Pause Welcome Relief Ahead of Christmas
The RBA’s decision to hold cash rates for December is welcomed by retailers but some critics say its not good enough.
David Jones Announces Eastland Store Closure
David Jones has announced the closure of another physical store with the retailer optimising its network to ensure omnichannel efficiency.
Solving the Major Challenges Faced in Omni-channel Retail
The omni-channel experience introduces new challenges. Retailers need to focus on three critical optimisations to ensure a frictionless customer experience.
Key Takeaways from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.
The Rise of Delivery Choices – What consumers want and how to exceed their expectations
HUBBED compiles three valuable insights on consumer preferences and expectations on their post purchase parcel delivery experience from its recent report, The Rise of Delivery Choices.
