customer service
Why Good Customer Service Means You’ll Never Have to Upsell
One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and tactics to implement to improve revenue. However, the one thing overlooked is the power of delivering excellent CX.
How Excellent Customer Service Grows in a Slow Market
One of the biggest mistakes a retailer can make is to assume their customer experience is at a high standard. The lack of focus on delivering service excellence is one of the key factors in why retailers lose sales.
#Fail: Online Retailers Tell Us What Happened When It All Went Wrong
It's unavoidable. If you're in business, things will go wrong, whether it's something major or something minor, something within your control or totally outside of it. Here, online retailers tell us what happened, and how they responded when the proverbial sh*t hit the fan.
How to Make Digital Interactions With Your Customers More Personable
Zoë Richardson, the founder of online jewellery store, Zoë Alexandria Jewellery shares her digital transformation journey and how she's replicating her in-store customer service standards in a digital environment.
Naked Wines Opens Up About Its Customer Service Strategy
Naked Wines is disrupting the wine industry by bridging the gap between winemaker and customer, but as it turns out, it’s also re-thinking what it means to provide good customer service in the online space.
Facebook and Stanford to Develop Self-Improving Chatbot
Facebook is reportedly working with researchers from Stanford University to overcome existing limitations in chatbot capabilities.
3 Tips For Nurturing Customers Beyond the Holiday Season
Email marketing shouldn't be a last ditch effort to attract more sales in the lead up to the busy holiday period. If you want to make the most of your email strategy, pre and post-holiday campaigns will prove fruitful.
How to Differentiate Your Customer Service in a Crowded Market
How do you keep your online retail business a step ahead of your competition in a crowded market? Customer service. Here, The Media Image looks at how your customer's journey is dependant on 24/7 support.
The Warehouse Nails its Response to a Facebook Complaint
After a consumer’s hopes and dreams of owning an affordable dryer were crushed by a stock blunder at The Warehouse in New Zealand, the company’s marketing team did something wonderful.
Customer Loyalty Starts at Home
Today your customer is in control. And “best price in town” just doesn’t cut it anymore. So how should retailers and brands manage these fragile relationships with their customers?
Small Businesses Approaching 2024 with Proactive Confidence
Despite feeling the pressure, Sendle’s 2023 Small Business Survey has found that many Aussie Small Businesses are proactively approaching 2024.
Cash Rate Pause Welcome Relief Ahead of Christmas
The RBA’s decision to hold cash rates for December is welcomed by retailers but some critics say its not good enough.
David Jones Announces Eastland Store Closure
David Jones has announced the closure of another physical store with the retailer optimising its network to ensure omnichannel efficiency.
Solving the Major Challenges Faced in Omni-channel Retail
The omni-channel experience introduces new challenges. Retailers need to focus on three critical optimisations to ensure a frictionless customer experience.
Key Takeaways from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.
The Rise of Delivery Choices – What consumers want and how to exceed their expectations
HUBBED compiles three valuable insights on consumer preferences and expectations on their post purchase parcel delivery experience from its recent report, The Rise of Delivery Choices.
