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7/10 Customers Feel Lied To, Report Finds

Do retailers really understand or listen to the customer? According to a report from Customology, there is a lot to learn, and ways to improve. 

One Size Doesn’t Fit All: Why Retailers Need a Single View of Customers

Consumers lie at the centre of today’s retail landscape, and their expectations regarding speed and service are shaping the future of retail. The brands that are thriving in today’s digital and connected world are listening closer than ever before to their customers.

Power Retail Podcast: How Amazon Transformed Online Retail

We had a chat with Brittany Rinker, the Senior Program Manager at Amazon Australia about the rising popularity of sales events, the change in modern customer expectations and how small businesses can benefit from using the platform. 

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