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CX

Keeping a Digital-First Mentality: The Key to Exceptional Customer Experience

We sat down with Leanne Franks, Tryzens Global Head of Customer Experience to discuss the value of CX and how retailers can grow their CX initiatives.

By |February 21, 2023|Categories: Sponsored Post|Tags: , , , |0 Comments

Why knowing your customer is the key to digital business growth and revenue success

By adopting a customer-first mindset you can confidently create consistent and compelling CX - as well as informing business decisions, defining your digital roadmap and mapping the customer journey.

By |January 31, 2023|Categories: Sponsored Post|Tags: , , , |0 Comments

Re-Thinking Your Customer Strategy

A lot of things look different in 2021. With an uncertain year that fueled the acceleration of online adoption, the increased interest in services like Click & Collect, and the understanding of the importance of robust last-mile solutions, customer expectations have come a long way. 

Five Ways to Earn True Customer Loyalty Online in 2021

In such an online-consumed world, how can retailers keep customers coming back for more? We asked a series of experts on the best ways to engage with true customer loyalty in 2021 and beyond.

What Makes Good Customer Experience in 2020 and Beyond?

The pandemic has changed the way Australian shoppers have approached retail. The blurring of lines between e-commerce and brick-and-mortar has transformed experiences and behaviours. Power Retail asked a series of experts what makes good CX, how to improve and what has changed in 2020.

By |December 16, 2020|Categories: News|Tags: , , , |0 Comments

What Does Good Customer Experience Look Like in 2020?

A lot of things have changed in the new decade, with many old aspects of e-commerce that were acceptable six months ago, but aren't as popular today. We asked a series of e-commerce experts to break down what makes great CX in 2020, and how retailers can improve on their current offering. 

Key CX Strategies Leading the Way in Brand Success

CX is a trend that will only get more sophisticated for online retail. Tink Taylor provides essential insights into the key CX strategies leading the way in brand success.

Back to Basics: Three Fool-Proof Ways to Enhance the Online Shopping Experience

Australian online shoppers have high expectations, not only do they expect affordable prices, but they also want speed, convenience and security.

Why Good Customer Service Means You’ll Never Have to Upsell

One of the biggest challenges in retail is to move beyond the 'I’m just looking' phase. The next step is to get the base sale and then the upsell. There are never-ending selling strategies and tactics to implement to improve revenue. However, the one thing overlooked is the power of delivering excellent CX.

What Retailers Can Learn About CX

Customer Experience (CX) is one of the most important parts of a customer's journey when shopping online. Besides price and a good delivery timeframe, the journey from search to purchase can make or break a retailer's reputation for existing and new customers.

By |September 5, 2019|Categories: News|Tags: , , , , , |0 Comments
Heather Bone
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