How to Create Authentic Customer Loyalty with the Modern Mobile Shopper

The modern shopper is a savvy and discerning consumer with a bargaining tool for landing the best available deal, literally at their fingertips.

By |July 10, 2019|Categories: News|Tags: , , , , , |0 Comments

Q&A with ASOS’ Chioma Anokuru: Customer Experience

How much of CX is about meeting KPIs and how much is just about meeting consumer expectations purely because that's what they want? An expert spills all.

“A Journey, Not a Race”, How Data Security and CX are Impacting Consumer Decisions

Consumers are more aware than ever when it comes to data security and retail leaders view technological capabilities as the future of CX.

By |February 11, 2019|Categories: News|Tags: , , , |0 Comments

Aussie E-Tailers the Best in APAC For Customer Loyalty

A recent study looking at customer loyalty within the APAC region has revealed that Australian organisations are leading the way when it comes to driving engagement throughout the customer lifecycle.

Digital Marketing Trends to Watch out for in 2019

With 2019 facing an onslaught of innovative advances in technology, the impact it will have on marketing will no doubt be drastic.

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