Homewares and house improvement have been some of the biggest trends for Aussies as they remain in self-isolation during the pandemic. We sat down with Mark Coulter, the CEO and Founder of Temple & Webster, to discuss the retailer's FY20 results, new innovations and changing customer behaviour.
Digital retail has continued to remain a popular option for shoppers throughout Australia, and for those stuck at home, e-commerce is a great option. We spoke to Anesley Clarke, the Owner and Director of B2C Furniture, to discuss the highs and lows of the last six months, and how COVID-19 has impacted its online offering.
It's been ten years since Power Retail began its journey. As e-commerce began its decade-long expansion, we've adapted alongside it. Let's take a look at how Power Retail has transformed over the last decade.
A lot of things have changed in the new decade, with many old aspects of e-commerce that were acceptable six months ago, but aren't as popular today. We asked a series of e-commerce experts to break down what makes great CX in 2020, and how retailers can improve on their current offering.
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.