Same-day delivery, drones and everything in between - retailers are pushing the fastest delivery possible. While it's great for customers, do they actually want it? Will they embrace drone delivery and same-day, or is it being forced upon them?
It's no secret that retailers compete to lock in the best delivery time, and shoppers are happy to pay a little bit extra to get their parcels to their doorstep sooner. So, how do Aussies compare to the rest of the world?
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.