The online adoption of 2020 was exceptional, even if Australia was a little bit behind the rest of the world. As 2020 continued, retailers rolled out year's worth of innovation in the space of months. As such, Australia is inching closer to embracing the most innovative trends in retail. We've asked a series of e-commerce and retail experts to find out some of the biggest trends coming our way in 2021 and beyond.
We identified three key strategies for retailers to meet — and exceed — shopper expectations going into peak season from BigCommerce’s 2023 Customer Experience Report: What Online Shoppers Want from Brands.