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Post-pandemic consumer

Re-Thinking Your Customer Strategy

A lot of things look different in 2021. With an uncertain year that fueled the acceleration of online adoption, the increased interest in services like Click & Collect, and the understanding of the importance of robust last-mile solutions, customer expectations have come a long way. 

It’s Time Retailers Appealed to the Older Shopper

The changes to retail this year have been paramount, and they're likely never to return to what once was. Australians in isolation who have never shopped online were left with no option but to give it a go, and have since adapted to the online space. Enter the older shopper - have they been left in the dark?

What Does the Post-Pandemic Shopper Look Like?

While we're far from saying goodbye to the pandemic of 2020, a lot of things have changed since lockdown first began. With the rapid expansion of e-commerce in Australia, Consumer expectations have transformed drastically over the last six months and are expected to keep changing.

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